Several Utility Companies Agree to Extend Moratorium on Service Disconnections

Several Utility Companies Agree to Extend Moratorium on Service Disconnections

CHICAGO (AP) – The Illinois Commerce Commission announced this week that several of the state’s regulated electric, natural gas, water and sewer utilities have once again voluntarily agreed to extend the moratorium on disconnections for residential customers.

Ameren Illinois is one of the utility providers that has agreed to extend the moratorium through September 10, 2020.

Chairman Carrie K. Zalewski said that given the rise in positive COVID-19 cases in communities across Illinois, and the prerequisite for residents to stay connected to school, work and family during a pandemic, she encourages residents struggling to pay their bills to call their utility providers to set up a deferred payment plan so that they do not lose service when the moratorium is lifted.

On June 18, 2020, the Commission approved the landmark COVID-19 utility relief agreements, which were the result of negotiations between thirteen utility companies, consumer advocacy groups and parties.

In addition to the moratorium on disconnection and late payment fees, the stipulated agreements provided historic consumer protections involving utility credit and collection practices, deferred payment agreements, and temporary waivers of reconnection fees and new deposit requirements.

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